Terms of service

These terms of service govern your use of the Lindon Marketing website and the services we provide. By accessing our website, requesting a free audit or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services. Lindon Marketing is a Hong Kong-based digital marketing agency. These terms are governed by the laws of Hong Kong.

Lindon Marketing provides digital marketing services including but not limited to: • Search engine optimisation (SEO) • Paid media management (PPC, paid social) • Content strategy and creation • Analytics and reporting • Conversion rate optimisation (CRO) • Marketing strategy and consulting The specific scope, deliverables and timeline for each engagement are defined in a separate proposal or service agreement agreed between you and Lindon Marketing. These terms apply alongside any such agreement.

We offer a free marketing audit to qualified prospective clients. The audit is provided without charge and without obligation. It consists of a review of your current marketing activity and a written report of our findings and recommendations. The free audit does not constitute a binding offer of services. We reserve the right to decline to provide an audit if we determine that we are not the right fit for your business or if we do not have capacity to take on new work at that time.

To deliver effective work, we need your cooperation. As a client, you agree to: • Provide timely access to relevant accounts, data and team members as agreed in our engagement. • Review and approve deliverables, strategies and campaigns within reasonable timeframes. • Provide accurate information about your business, goals, budget and constraints. • Ensure you have the legal right to use any assets, content or intellectual property you provide to us. • Pay invoices in accordance with the agreed payment terms. Delays caused by late feedback, withheld access or inaccurate information may affect timelines and results. We will communicate clearly when this happens.

Our fees are set out in your proposal or service agreement. Unless otherwise agreed: • Retainer fees are invoiced monthly in advance. • Project fees are invoiced according to the milestone schedule in your agreement. • Payment is due within 14 days of the invoice date. • Late payments may incur interest at the statutory rate under Hong Kong law. We reserve the right to pause work if payment is more than 30 days overdue, after reasonable notice.

We respect intellectual property rights and expect the same from our clients. • Our work — any original strategy, creative work, code or content we produce specifically for you becomes your property upon full payment, unless otherwise agreed. We retain the right to use anonymised or aggregated learnings from our work for internal improvement and case studies (with your consent for identifiable examples). • Your assets — you retain ownership of all assets, branding, content and data you provide to us. You grant us a limited licence to use these solely for the purpose of delivering our services. • Third-party tools — we may use licensed third-party tools, platforms and software in the course of our work. These remain subject to their respective terms and licences.

We treat all information you share with us as confidential. This includes business data, financial information, marketing performance, customer data and any other sensitive information disclosed during our engagement. We will not disclose your confidential information to third parties except: • With your explicit consent. • Where required by law or regulatory authority. • To our trusted subcontractors who are bound by equivalent confidentiality obligations and only to the extent necessary to deliver our services.

We work hard to deliver excellent results, but marketing outcomes depend on many factors outside our control — market conditions, competition, your product, your website, your sales process and more. To the fullest extent permitted by law: • Our total liability to you for any claim arising from our services is limited to the total fees paid by you to us in the 12 months preceding the claim. • We are not liable for any indirect, consequential or special damages, including lost profits, lost revenue or lost business opportunities. • We do not guarantee specific results (such as rankings, traffic levels or revenue figures) unless explicitly set out in a written agreement. This does not limit our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.

Either party may terminate an engagement in accordance with the terms set out in the service agreement. Where no specific notice period is agreed: • You may terminate by giving 30 days' written notice. • We may terminate by giving 30 days' written notice, or immediately if you breach these terms (for example, by failing to pay or by providing false information). Upon termination, we will hand over all work completed to date, provide access to any accounts or assets we manage on your behalf, and invoice for any work completed but not yet paid for.

You may use our website for lawful purposes only. You agree not to: • Use the site in any way that could damage, disable or impair it. • Attempt to gain unauthorised access to any part of the site or its systems. • Use automated tools to scrape or extract data from the site without permission. • Copy, reproduce or redistribute our content without our written consent. All content on this website is the property of Lindon Marketing or its licensors and is protected by copyright and other intellectual property laws.

We may update these terms from time to time. The current version will always be available on this page with the date of the last update. Continued use of our website or services after changes constitutes acceptance of the updated terms.

If you have any questions about these terms, please contact us: Lindon Marketing Limited Email: info@lindon.marketing We are happy to discuss any concerns before you engage our services.