Privacy policy

This privacy policy explains how Lindon Marketing Limited ("Lindon Marketing ") collects, uses and protects your personal data when you use our website, request our services or communicate with us. It applies to all visitors, prospective clients and current clients. We take your privacy seriously and handle your data in accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong.

We collect only the data we need to provide our services and communicate with you effectively. This includes: • Contact information — name, email address, phone number and company name, collected when you fill out our contact form or request a free audit. • Website and marketing data — when you engage us for services, we access your analytics accounts, ad platforms, CRM systems and other marketing tools as authorised by you. • Usage data — anonymised information about how visitors use our website, collected through cookies and analytics tools. We do not collect sensitive personal data (such as health information, racial or ethnic origin, or political opinions) and we do not knowingly collect data from children under 16.

We use your personal data for the following purposes: • To respond to enquiries — when you request a free audit or contact us, we use your details to get back to you and prepare relevant information. • To deliver our services — we use your marketing data to perform audits, build strategies, run campaigns and report on performance. • To improve our website — anonymised usage data helps us understand which content is useful and where we can improve the user experience. • To send occasional updates — with your consent, we may send you relevant insights, articles or service updates. You can unsubscribe at any time. We never sell your data to third parties. We never use your data for purposes unrelated to the services you have requested or agreed to.

Our website uses cookies and similar technologies to function properly and to help us understand how visitors use the site. • Essential cookies — required for the website to work (for example, form submissions and navigation). • Analytics cookies — help us understand visitor behaviour so we can improve the site. These are anonymised and do not identify you personally. You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site. For a complete list of every cookie we use, including names, durations and providers, see our Cookie Policy.

We use a small number of trusted third-party services to operate our business and website: • Form handling — our contact form submissions are processed securely through our form infrastructure provider. • Analytics — we use privacy-focused analytics tools to understand website usage. • Communication — we may use email and scheduling tools to communicate with you. Each of these providers has their own privacy policy and is bound by data protection regulations. We only share the minimum data necessary for them to perform their function.

We keep your personal data only for as long as necessary: • Enquiry data — retained for 12 months after your last contact, unless you become a client. • Client data — retained for the duration of our engagement plus 7 years, in line with Hong Kong tax and accounting requirements. • Anonymised analytics — retained indefinitely as it cannot identify you. After these periods, your data is securely deleted or anonymised.

Under Hong Kong data protection law, you have the following rights: • Access — you can request a copy of the personal data we hold about you. • Correction — you can ask us to correct inaccurate or incomplete data. • Deletion — you can request that we delete your personal data in certain circumstances. • Restriction — you can ask us to limit how we use your data. • Objection — you can object to our use of your data for specific purposes. • Portability — you can request your data in a structured, machine-readable format. To exercise any of these rights, contact us using the details below. We will respond within one month.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. This includes encrypted connections (HTTPS), access controls on our systems, and regular security reviews. No system is completely secure, but we take every reasonable step to keep your data safe.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review it periodically.

If you have any questions about this privacy policy or how we handle your data, please contact us: Lindon Marketing Limited Email: info@lindon.marketing We take all privacy concerns seriously and will respond promptly.